Is it necessary to have a landline to access the fiber service?

No, it is not necessary. We offer the option of a landline service. You can keep your previous number, but it is very important not to cancel your contract with your current provider until the portability process is complete. Otherwise the number will be lost.

If I choose a phone service with you can I keep my current number?

Yes, you can keep the same number. We need your identification document to request the migration and we will inform you by e-mail of the status of the portability process, indicating the date and time, as well as attaching an image to show how the phone should be connected to the router.

It is very important not to cancel with your current provider until the portability process is finished, as otherwise your number will be lost.

Is there a voicemail service?

Yes. By default, your voicemail comes deactivated. You can check its status by dialling *002.

To activate your voicemail dial * 001 and to deactivate it, dial * 000. To check your messages dial 123.

You can manage the call diversions to your voice account with the instructions of the following PDF: View instructions in this PDF (Spanish) (964.8 KB)

How much are calls outside the flat rate charged?

Domestic fixed-line phone plans include the following monthly features:

• Unlimited calls to national landline numbers belonging to Uenergia customers.
• 1,000 monthly minutes to other national landline numbers not belonging to Uenergia.
• 60 monthly minutes to national mobile numbers.

Customers can upgrade their mobile call limit to unlimited minutes by adding an extra package for €3 + VAT/month.

Once the included limit is exceeded, additional minutes to national landlines and mobiles are charged at €0.02/min, with no call setup fee.

These conditions are subject to a Fair Use Policy (FUP), designed to ensure the proper functioning of the service and to prevent fraudulent or non-residential uses (e.g., call-center services, traffic resale, or automatic dialers). Uenergia may apply this policy if it detects usage volumes or patterns exceeding what is normal for a residential customer, in accordance with the General Terms of Service.

If you’d like to know the rates for international calls, please contact us.