Personalised attention

With U energia (formerly Eléctrica Sollerense), you will always receive direct and personal attention without intermediaries. To achieve this, we offer you different ways to contact us.

You can find us at our offices at Sa Mar 146, 07100, Sóller, Balearic Islands.

Our customer service hours in Soller offices are from Monday to Friday between 8:30am and 2:00pm, except during holidays.

Ordinary contact

  • By e-mail at
  • Via our contact form in this section.
  • By telephone call us for free on 900 373 417 from monday to friday from 7 a.m. to 5 p.m. If you wait more than 30 seconds, it means all our operators are busy, but we will phone you later!

Service points


Sa Mar, 146
From Monday to Friday from 8:30am to 2:00pm


Via Roma 10, corner with Via Alemania
From Monday to Friday from 9:00am to 4:45pm


Carrer Menestrals 21 - Local 2
From Monday to Friday from 9:00am to 4:45pm

Internet connection issues

In the case of issues with your internet connection, please contact us for free on 900 373 417.

  • Internet connection issues via radio or domestic fibre will be addressed by the next working day.
  • Professional fibre connection issues will be attended to between 7am and 9pm every day.

Customer service point for power charging points

If you have problems with an electric vehicle charging point, you will find us at +34 946 620 396 (24/7). You can check the location of U energy charging points for electric vehicles on our interactive map .