Personalised attention

At U energia (formerly Eléctrica Sollerense) you will always receive direct and personal attention without intermediaries. For this we offer you different ways of contact.

  • By e-mail at
  • Using the contact form in this section
  • By telephone by calling the free number 900 373 417 from Monday to Friday from 7:00 am to 4:45 pm. If you wait more than 30 seconds, it means all our operators are busy, but we will phone you later!

You can find us physically in Sóller from Monday to Friday from 8:30 am to 2:00 pm and in Palma from Monday to Friday from 9:00 am to 4:45 pm.

Service points


Sa Mar, 146
From Monday to Friday from 8:30am to 2:00pm


Via Roma 10, corner with Via Alemania
From Monday to Friday from 9:00am to 4:45pm

Internet connection issues

In the case of issues with your internet connection, please contact us for free on 900 373 417.

  • Incidents on internet connections via radio, domestic fiber, mobile, landline, roaming and television, received after 16:45h, on weekends or holidays will be dealt with on the next working day.
  • Professional fibre connection issues will be attended to between 7am and 9pm every day.

Customer service point for power charging points

If you have problems with an electric vehicle charging point, you will find us at +34 871 872 100 (24/7). You can check the location of U energy charging points for electric vehicles on our interactive map .