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A virtual PBX is a phone system that operates through internet infrastructure (VoIP, Voice over Internet Protocol). Unlike traditional PBX systems, which are physically located on a company’s premises and require specific hardware, virtual PBX systems run in the cloud and can be managed via an online interface.
Virtual PBX systems offer a wide range of functions and features, which may include:
Call reception
Allows you to set up option menus for call reception (IVR) and redirect calls based on user selection.
Virtual phone number
Provides virtual phone numbers that can be associated with different locations or departments.
Call management
Enables call transfer, call recording, call queue management, and more.
Call forwarding
Allows calls to be forwarded to external numbers or mobile devices.
Continuous updates made easy
Zero maintenance costs, always up to date, with a rapid installation adapted to your needs.
Flexibility
Allows employees to make and receive calls from anywhere with an internet connection, facilitating remote work and mobility.
Analytics and statistics
Provides detailed reports on phone usage, waiting times, call duration, and more.